Privacy Policy

Last Updated: February 9, 2026

1. Introduction

This Privacy Policy explains how LotScale ("we," "us," or "our") collects, uses, and protects your personal information.

Data Controller: https://www.Lotscale.net (Software Developer Team)
Payment Processor (Merchant of Record): Paddle.com Market Limited
Website: www.LotScale.net

2. Information We Collect

2.1 Information You Provide

When you purchase LotScale, we collect:

  • Email address (for license verification and support via Paddle)
  • Name (optional, for invoicing via Paddle)

2.2 Payment Information

We do NOT collect or store payment information. All payment data (credit card, billing address, VAT details) is collected and processed exclusively by Paddle.com Market Limited as the Merchant of Record. Refer to Paddle's Privacy Policy for payment data handling.

2.3 License Verification Data

The LotScale software transmits the following to our license verification system:

  • Your email address (entered in NinjaTrader properties)
  • Timestamp of license check request
  • IP address (logged for security purposes)

2.4 Automatically Collected Information

Our website may collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website (if applicable)

This information is collected via standard web server logs and may use cookies (see Section 5).

3. How We Use Your Information

3.1 License Verification

Your email address is used to verify your active subscription status with Paddle. This check occurs when you start the Software and periodically.

3.2 Customer Support

We use your email to:

  • Respond to support requests
  • Send important notices about the Software (e.g., security updates)
  • Provide installation and usage assistance

3.3 Transactional Emails

Paddle (as Merchant of Record) sends:

  • Purchase confirmation emails
  • Subscription renewal notices
  • Billing receipts and invoices
  • Cancellation confirmations

3.4 Analytics

We may use anonymized usage data to:

  • Improve Software performance and stability
  • Understand user behavior (e.g., most-used features)
  • Fix bugs and technical issues

Note: We do NOT collect your trading data, account balances, positions, or order information.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

  • Contract Performance: License verification is necessary to provide the Software (GDPR Art. 6(1)(b))
  • Legitimate Interest: Customer support and Software improvement (GDPR Art. 6(1)(f))
  • Consent: Marketing emails (if you opt-in, GDPR Art. 6(1)(a))

5. Cookies and Tracking

5.1 Essential Cookies

Our website may use strictly necessary cookies to:

  • Remember your session (if logged into support portal)
  • Maintain security and prevent fraud

5.2 Analytics Cookies

We may use Google Analytics or similar tools to track website visits. These cookies are anonymized and help us improve the website.

5.3 Third-Party Cookies

Paddle's checkout may set cookies for payment processing. Refer to Paddle's Privacy Policy for details.

5.4 Your Choices

You can disable cookies in your browser settings. Note that disabling essential cookies may affect website functionality.

6. Data Sharing and Disclosure

6.1 We Share Data With:

  • Paddle.com Market Limited: For payment processing, subscription management, and VAT compliance (they are the Merchant of Record)
  • Email Service Provider: For sending support communications (e.g., support ticketing system)

6.2 We Do NOT Share Data With:

  • Advertisers or marketing companies
  • Data brokers
  • Social media platforms (except for technical integration like Paddle checkout)

6.3 Legal Disclosures

We may disclose your information if required by law, court order, or to:

  • Protect our legal rights
  • Prevent fraud or security threats
  • Comply with regulatory investigations

7. Data Retention

We retain your data for as long as:

  • Your subscription is active
  • Required for legal or tax purposes (typically 7 years for invoices)
  • Necessary to resolve disputes or provide support

After subscription cancellation, we may retain your email for up to 12 months for support purposes, then delete it unless legally required to retain it longer.

8. Your Rights (GDPR)

If you are in the EEA, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to processing based on legitimate interest
  • Withdraw Consent: Unsubscribe from marketing emails anytime

To exercise these rights, contact us at: [email protected]

Note: Some rights may be limited if retention is required by law (e.g., tax records).

9. Data Security

We implement reasonable security measures to protect your data, including:

  • Encrypted HTTPS connections
  • Secure API endpoints for license verification
  • Access controls (limited personnel access)
  • Regular security audits

However, no system is 100% secure. We cannot guarantee absolute security and are not liable for unauthorized access due to factors beyond our control.

10. International Data Transfers

Your data may be processed in:

  • Hungary (EEA): Primary data controller location
  • United Kingdom (Paddle): Payment processing
  • United States: Cloud hosting providers (if applicable)

For transfers outside the EEA, we ensure adequate safeguards (e.g., Standard Contractual Clauses) are in place.

11. Children's Privacy

LotScale is not intended for individuals under 18 years old. We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted at www.LotScale.net/privacy with an updated "Last Updated" date. Continued use after changes constitutes acceptance.

13. Contact Information

For privacy-related questions or to exercise your rights:

Email: [email protected]
Website: www.LotScale.net

Paddle Privacy Inquiries:
https://www.paddle.com/legal/privacy
Paddle.com Market Limited, Core B, Block 71, The Plaza, Park West, Dublin 12, Ireland

14. Supervisory Authority (EEA Users)

If you are unsatisfied with our response to a privacy complaint, you have the right to lodge a complaint with your local data protection authority (e.g., NAIH in Hungary).

Last Updated: February 9, 2026